Kapture CX Secures $10 Million to Accelerate Global Expansion and AI Innovation
Enterprise AI platform Kapture CX has raised $10 million in a pre-Series B funding round led by Bajaj Finserv Ventures (BFSV), the investment arm of Bajaj Finserv. Existing investors Cactus Venture Partners and India Alternatives also participated in the round, reaffirming their confidence in the company’s long-term growth strategy.
The latest investment will help the Bengaluru-based startup strengthen its global presence and accelerate the development of its enterprise-focused agentic AI platform, which is designed to automate complex business workflows.
Who Invested in Kapture CX’s Pre-Series B Funding Round?
The funding round was led by Bajaj Finserv Ventures, with participation from existing backers Cactus Venture Partners and India Alternatives.
This marks another major milestone in Kapture CX’s funding journey. Previously, the company raised $4 million in an extended Series A round led by India Alternatives in December 2023, following another $4 million Series A round led by Cactus Venture Partners in July 2023.
The continued participation of existing investors highlights sustained confidence in the company’s technology, product roadmap, and enterprise adoption.
How Will Kapture CX Use the Fresh $10 Million Funding?
According to the company, the newly raised capital will primarily support global expansion, particularly across multiple international markets.
A significant portion of the investment will also be allocated to research and development (R&D), enabling the company to enhance its AI models, strengthen product capabilities, and build more industry-specific enterprise solutions.
The company aims to accelerate innovation while expanding its customer base beyond India.
What Does Kapture CX Do?
Founded in 2014 by Sheshgiri Kamath and Vikas Garg, Kapture CX is a verticalized, full-stack agentic AI platform built for large enterprises.
The platform combines AI agents, operational intelligence, and human oversight into a unified system that helps organizations automate high-value, mission-critical business operations.
Rather than offering isolated AI tools, Kapture CX provides an integrated platform capable of orchestrating complex workflows across customer support, operations, and enterprise processes.
How Does Kapture CX Solve Enterprise AI Challenges?
According to the company, many enterprises struggle with fragmented AI adoption because they rely on multiple software providers offering standalone AI products.
This often creates integration challenges, increases operational complexity, and slows enterprise-wide AI deployment.
Kapture CX addresses this problem by providing a single, full-stack AI platform that combines AI models, an agentic intelligence layer, workflow orchestration, and user interfaces into one integrated solution. This enables businesses to deploy AI faster while reducing implementation complexity.
What Makes Kapture CX’s AI Platform Different?
One of Kapture CX’s key differentiators is its verticalized AI architecture.
Instead of offering generic AI capabilities, the platform fine-tunes its models for specific industries, allowing enterprises to automate workflows based on sector-specific requirements.
By controlling the complete technology stack—from AI models and orchestration layers to end-user interfaces—the company enables organizations to build customized AI-driven operations without depending on multiple third-party solutions.
This integrated approach helps enterprises improve efficiency while maintaining greater control over business-critical processes.
Which Companies Use Kapture CX’s AI Platform?
Kapture CX says its technology is currently trusted by more than 1,000 enterprises across 18 countries.
Its customer base includes major organizations such as Bajaj Finance, as well as several companies within the Tata Group and Reliance Group. The company also works with multiple global consulting firms and hyperscalers as strategic partners to support enterprise AI deployments.
This growing enterprise customer base reflects increasing demand for AI-powered workflow automation across industries.
Who Are Kapture CX’s Competitors?
Kapture CX operates in the rapidly expanding enterprise AI software market and competes with several global technology companies.
Its key competitors include Salesforce, Decagon, and Sierra AI, all of which offer AI-powered enterprise automation solutions.
As businesses increasingly invest in generative AI and workflow automation, competition in the enterprise AI segment is expected to intensify over the coming years.
How Is Bajaj Finserv Ventures Expanding Its AI Investment Portfolio?
Kapture CX is the latest addition to Bajaj Finserv Ventures’ growing AI-focused investment portfolio.
Earlier this year, the investment arm led an $8.6 million funding round in NowPurchase, an AI-enabled B2B procurement platform for metal manufacturers. It also led a $25 million investment in Assiduus Global, an AI-powered cross-border e-commerce accelerator.
These investments indicate Bajaj Finserv Ventures’ increasing focus on backing startups building enterprise AI infrastructure and digital transformation solutions.
What Does This Funding Mean for Kapture CX’s Future?
The $10 million pre-Series B funding provides Kapture CX with additional capital to strengthen its AI capabilities, accelerate international expansion, and deepen its presence in the enterprise software market.
With over 1,000 enterprise customers, a vertically integrated AI platform, and continued backing from institutional investors, the company is well-positioned to capitalize on the growing global demand for enterprise-grade AI automation solutions.
